Rewards Program - Terms and Conditions
Updated: November 26, 2024
These Terms and Conditions (collectively, the “Terms”) govern all access to and participation in the Walk-Ons Sports Bistreaux Rewards Program (the “Program”), a promotional program sponsored by Walk-Ons Sports Bistreaux a Walk-On’s Enterprises Franchising, LLC company (“Walk-Ons, “we”, “our” and “us”), and offered as a benefit to our customers who register for the Program (each, a “Member” or “you”). Please read these Terms carefully. If you do not agree to these Terms, please do not participate in the Program.
OVERVIEW
Participation in the Program also is subject to the Terms of Use and Privacy Policy applicable to our website at www.walk-ons.com (the “Website”) and our mobile app (the “App”). If you do not agree, do not join.
The Program offers Members the opportunity to earn points on amounts they spend on qualifying purchases at our restaurants (“Participating Restaurants”) as described below.
Additional earning opportunities also may be offered from time to time. Additional benefits and offers also may be available from time to time.
The Program is valid only in the U.S., and Points and Rewards only can be earned and redeemed at Participating Restaurants in the U.S. Void where prohibited or restricted. A list of locations is available at the Website and in the App.
Walk-Ons reserves the right to modify these Terms from time to time by posting a revised version of the Terms on the Website and in the App. Any changes will be effective prospectively as of the date noted in the updated Terms. We may also provide notice to Members via email to the address of record in their accounts as required by law. We are not responsible for any failed transmission due to incorrect or outdated email information provided by you or any other failure in transmissions. It is your responsibility to keep your contact information current and accurate in your account and to review the Terms periodically to be aware of any such changes.
Notice About Dispute Resolution: Any disputes relating to the Program are subject to binding arbitration per the Walk-Ons Terms of Use for Walk-Ons Online Services. See full details here.
1.1. Free Enrollment
No purchase is necessary to enroll or participate in the Program. The Program is intended for personal use only. Commercial use is prohibited, and no corporations, partnerships, associations or other entities are eligible to participate.
1.2. Eligibility
You must be age 13 years or older and a resident of the United States to become a Member. Membership is limited to individuals only, and is limited to one account per individual. Accounts are personal and cannot be sold, transferred or assigned to, or shared with friends, family, or others. By enrolling, you represent that you are at least age 13. Anyone between age thirteen (13) and eighteen (18) may only participate with the permission of his/her parent or a legal guardian. IF YOU ARE A PARENT/LEGAL GUARDIAN AND YOU PROVIDE YOUR CONSENT TO YOUR TEENAGER’S ACCESS TO AND USE OF THE WALK-ONS ONLINE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. Walk-Ons reserves the right to approve, deny or revoke your membership in the Program at any time, for any reason or no reason, in our sole discretion.
1.3. Becoming a Member
To become a Member of the Program, you first must create a Walk-Ons account in the App or at the Website. Accounts are free. Existing Walk-Ons email account holders or members in the prior Walk-Ons rewards program (terminated effective November 12, 2024) who either joined within the 90-day period prior to termination of that program or who either earned or used their benefits under the old program within the 12-month period prior to such termination will automatically be enrolled as Members in the Program, but must accept these Terms and create a Program password before becoming able to receive benefits of membership. Any other member of the prior program will need to create a new account.
1.4. Account Responsibility
Walk-Ons is not responsible for use of a Member’s account or redemption of a Member’s points. It is the Member’s responsibility to manage unauthorized use or redemption of points by family, friends, or other individuals who might have access to the Member’s account. In the event the Member’s account is stolen, and the account is used or the points are redeemed, the Member must inform Walk-Ons and the account will go under investigation to determine what remedy, if any, may be available. Members are responsible to keep their contact and other information current and accurate. Walk-Ons is not responsible for communications failures or other problems caused by out-of-date or inaccurate information furnished by a Member.
1.5. Communication Options & Preferences
Members may be asked from time to time to submit information about themselves to enable Walk-Ons to verify eligibility and/or provide more personalized offers and experience. All information submitted is subject to the Walk-On’s Privacy Policy. Walk-Ons’ Program-related communications to Members may include email, push notifications, in-App messaging, and SMS text messaging; provided that separate consent will be sought from the Member prior to sending text messages. NOTE: If you opt-out from receiving commercial emails and offers from Walk-Ons, you still will receive transaction emails from online orders.
1.6 Additional Benefits
Additional Member benefits, such as special promotions, offers or events, may be available from time to time. These benefits may require a completed profile and/or opt-in to push notifications, email, and/or location services to be eligible and/or receive notifications, all as explained in the terms of each such offer. Failure to enroll for such communications, to activate such features, or to have network connectivity, may result in your not receiving information about benefits. Walk-Ons is not responsible for any such failures. Be sure to review the full terms of any offer to make sure you understand any prerequisites to participate in that offer. Some offers may be individualized by Member.
1.7. Cancellation
(a) By Member. You may cancel your Program membership and request data associated with your account be deleted at any time by contacting us at [email protected] or via the Website or App. Upon cancellation, any unused points and/or Rewards accrued in your account will be forfeited and cannot be redeemed.
(b) By Walk-Ons. Walk-Ons reserves the right to cancel any Member’s account at any time (i) if such Member violates these Terms, engages in fraudulent conduct, or otherwise abuses the Program as determined in Walk-Ons sole discretion, or (ii) if the account has been inactive for a period of one year or more. “Inactive” means failing to make an eligible points-earning purchase for 12 consecutive months or more.
(c) Effect of Termination. If an account becomes terminated by either Walk-Ons or the Member, all previously earned points and/or unused Rewards automatically terminate and become null and void. Subsequent re-enrollment by the same Member will be at a zero-point balance, and the Member will not be eligible for a Welcome Benefit upon re-enrollment. Walk-Ons reserves the right to refuse re-enrollment to any terminated Member based on previous fraudulent, abusive, or otherwise inappropriate behavior as determined by Walk-Ons in its discretion.
2. EARNING POINTS
2.1. General
Members can earn points on the amounts they spend on qualifying purchases (a) via online order in the App or on the Website when logged into their account, and (b) when dining at Participating Restaurants by either (i) providing the phone number or email address associated with their Member account in the Program, or (ii) opening the App, selecting “Scan to Earn Points” and scanning the resulting QR code. Points for any qualifying purchase can only be credited to one account. No splitting of orders or points.
2.2. Basic Earning Rate
Members earn ten (10) points for every US $1.00 spent on the purchase of qualifying products in qualifying transactions, up to a maximum of 1,700 points on any single transaction. Once a Member earns 1,000 points, the Member will earn a Digital Coupon Reward, valid for a free “Starter” item of the Member’s choice at a participating Walk-Ons location, subject to availability. See Section 3 below on how to redeem a Digital Coupon Reward.
Points earned on each qualifying purchase will be based on rounding the qualifying amount of the purchase (i.e., excluding discounts, taxes, gratuities, gift cards, catering orders, and delivery orders ordered directly from third-party delivery services) to the nearest whole number. For example, a $34.49 qualifying purchase amount will be rounded down to $34 (yielding 340 points) while a $34.50 qualifying purchase amount will be rounded up to $35 (yielding 350 points).
2.3. Exclusions.
Calculation of Points is based solely on the purchase price actually paid for menu items, after all discounts, and excluding amounts paid for tips, gratuities, delivery charges, gift cards, charitable donations, and taxes. Points cannot be earned, and Rewards cannot be redeemed on purchases made through third-party delivery services, such as DoorDash, GrubHub, or UberEats, etc. Walk-Ons may exclude any menu items from counting as qualifying purchases by disclosing at the point of purchase that such items are excluded.
2.4. Timing of the Addition of Points to Accounts
Generally, points are automatically added to a Member’s Program account within seventy-two (72) hours (or sooner) after completion of the qualifying purchase, though a Member should allow up to two weeks for posting of points. Account balances are visible via the Member’s Walk-Ons account in the App or at the Website.
2.5. Cancellations/Refunds
If you cancel an order for which you earned points, or have such an order refunded, any points associated with that order will be deducted from your Program account. This can cause a Member to have a negative point balance if previously earned points were used in the interim to generate a Reward.
2.6. Bonus Point Promotions
From time to time, Walk-Ons may run certain bonus point promotions. Under bonus point promotions, Members can earn additional or “bonus points” for completed actions and purchases. Bonus point promotions are subject to the terms and conditions of the offer, along with these Terms, and may be offered at any time in Walk-Ons’ sole discretion.
2.7. Other Ways to Earn Points
Members may also earn points or Rewards by undertaking other activities such as using the App, following or interacting with Walk-Ons on social media, subscribing to Walk-Ons’ newsletter, successfully referring friends to become Members, or completing other tasks. Any such tasks will be described at the Website, in the App, or in a communication from Walk-Ons. Points earned for these actions generally will be posted in the Member’s account within two weeks after completing the qualifying activity. Activities undertaken to earn or redeem Rewards do not count towards, and may not be combined with, activities described under other offers.
2.8. Claiming Points After an In-Restaurant Purchase
If you forget or are unable to seek your points as a Member during checkout when making a qualifying purchase at a Participating Restaurant, you still may seek to claim points for that purchase, subject to the following requirements and limitations on such after-the-fact claims:
- The points request can be submitted by following this process: open the Program App; and scan the QR code at the bottom of your receipt using the Add Missing Points tool in the App.
- The request must be submitted within 2 days after the purchase. Late submissions will not be accepted.
- Limit three (3) submissions for purchases made during the same calendar day per Member.
- Each submission must be submitted exactly as described above. Walk-Ons reserves the right to deny any claims not meeting all requirements. Please allow up to 14 days for claims to be reviewed and processed.
- If you have any difficulty using the above process, contact us at rewards.walkons.com.
2.9. Points Disputes
If you believe that a purchase should have resulted in the addition of points to your account, and such points are not posted to your account within two weeks after the purchase (“Points Dispute”), please notify us immediately at [email protected]. We will use reasonable efforts to investigate your Points Dispute so long as you notify us of such dispute within ninety (90) days after the purchase. If you do not notify us within such ninety (90)-day period, you will have waived your right to make a Points Dispute with respect to that purchase. In order for us to undertake an investigation of your Points Dispute, we may require you to provide written confirmation of the dispute. If we do not receive the requested written confirmation at the address and within the time requested by us, we may in our sole discretion determine not to investigate your Points Dispute. Upon completion of our investigation of your Points Dispute, we will have no further responsibilities should you later reassert the same Points Dispute.
2.10. Points Expiration
Points do not expire unless your account is inactive – meaning no transactions in which you either earned or used points – for a period of 12 consecutive months, in which case any accrued points or rewards in your account will expire. No credit or cash will be given for unused or expired points. Points have no cash value, and cannot be transferred to any other Member. Any points added to your account through any computer virus, bug, tampering, intervention, fraud, or technological failure, or due to any other unauthorized compromise of the Program, may be deleted in our sole discretion.
3. EARNING/REDEEMING REWARDS3.1. Conversion of Points into Digital Coupon Rewards
For every 1,000 points that you earn in the Program, you will automatically be issued a non-transferable Reward good for one (1) free Starter item from the menu, subject to availability, at any Participating Restaurant or on our Website or App (each, a “Reward Upon issuance of a Reward, the points used to generate that Reward will be deducted from your point balance.
We will send you an email to your registered email address when each Reward is issued to you.
Your oldest available points will be subtracted first. Points accumulated on different accounts of different Members may not be combined or aggregated to claim Digital Coupon Rewards. The threshold for earning a Digital Coupon Reward is subject to change from time to time.
3.2. Redeeming a Digital Coupon Reward
To redeem a Digital Coupon Reward on a future purchase, you must either present the valid Digital Coupon Reward on the App at Participating Restaurant when paying for your order (for in-person transactions), provide the phone number or email address associated with your account to the cashier at the time of purchase, or be logged into your Walk-Ons account and follow the instructions to apply your Reward (for in-App or Website transactions). You may redeem only one (1) Digital Coupon Rewards in the same transaction. Your oldest available Digital Coupon Rewards will be debited first. You are responsible for applicable sales tax, if any, on an item claimed with a Digital Coupon Reward, which may vary based on the item(s) in your total order. The value of the Digital Coupon Reward will be applied pro rata across all items in your order to calculate the applicable sales tax.
3.3. Redeeming Product Rewards
From time to time, Walk-Ons in its discretion may issue Product Rewards on a basis other than points earned by a Member. Product Rewards will be in the form of a digital coupon good for the value of a specific menu item. Product Rewards can be redeemed only when the designated menu item is actually available at the Participating Restaurant where you seek to redeem the Product Reward. The value of the Product Reward is only for the basic item identified in the Reward. You are responsible for the applicable cost, if any, for any customizations, additions, or changes you make to the basic item (such as extra cheese, extra tomatoes or extra pickles) when redeeming a Product Reward, including any sales tax applicable to such customizations, additions or changes. The value of the Product Reward will be deducted at the product level and you are responsible for any sales tax due on your entire order based on this calculation.
3.4. Expiration and Limitations of Rewards
A. Rewards may only be redeemed at Participating Restaurants.
B. Unless otherwise specified on the Reward, Digital Coupon Rewards expire 30 days after issuance. If you do not use a Digital Coupon Reward prior to its scheduled expiration, you will not be refunded the Points.
C. All Product Rewards may include additional terms and conditions as well as expiration dates communicated in connection with the offer of such Rewards. Unless otherwise noted in the terms and conditions of a Product Reward, the Product Reward will expire 30 days from the day of the date of issue.
D. Rewards are not transferable. Rewards issued to you may only be redeemed by you.
E. Limit one (1) Reward redemption per visit. All visits to a restaurant (or online orders) within a four-hour period count as the same visit.
F. Walk-Ons reserves the right, in our sole discretion, and on a prospective basis only, to modify the Rewards issued under the Program, or to substitute alternative rewards of comparable value, at any time.
G. No cash back will be paid on any Reward (unless otherwise required by law).
H. From time to time, we may offer special promotional rewards. These special rewards may be only available in certain areas or at certain Participating Restaurants and may have different expiration periods or other terms than the standard Reward issued under the Program.
4. ADDITIONAL PROGRAM BENEFITS
4.1. General
In addition to the opportunity to earn points and Digital Coupon Rewards based on purchases as described above, Walk-Ons, in its sole discretion, may offer additional benefits from time to time (“Benefits”) as described below. Benefits may be changed, added to, or removed from, the Program at any time without notice.
4.2. Welcome Reward Benefit
To receive a welcome reward benefit (“Welcome Reward”), you must become a Member of this Program. Eligible Members will be sent the Welcome Reward within 48 hours of enrolling in this Program, assuming all other conditions are satisfied. Limit one (1) Welcome Reward per person, regardless how many times you may join or rejoin.
4.3. Birthday Reward Benefit
To receive an annual birthday reward benefit (“Birthday Reward”), you must include your birthday in your Walk-Ons account information. An account opened during your birthday month or the previous month will receive the Birthday Reward during your birthday month the following calendar year, assuming all other conditions are satisfied. Birthday Rewards will be issued the first day of your birthday month and valid until the end of that month. The amount and nature of each Birthday Reward is in our discretion and may vary from time to time.
4.4. Exclusive Special Offers
In order to receive notice of exclusive special offers for Members, you must not be opted out from receiving marketing communications via email or in-App push notifications. Exclusive special offers are in Walk-Ons’ sole discretion. Complete details will be sent to eligible Members. You remain eligible to participate in this benefit as long as you remain an active Member. This benefit has no cash value and is non-transferable. Other terms and limitations may apply and will be provided with the communication of each special offer.
4.5. Promotional Offers
Walk-Ons may, from time to time, post certain promotional offers to your account. Promotional offers will be subject to the terms and conditions of each respective promotional offer, including, without limitation, any minimum qualifying purchase requirements and/or applicable expiration dates.
5. GENERAL
5.1. Modifications/Termination of Program or Terms
Walk-Ons reserves the right to cancel, modify, or restrict any aspect of the Program at any time, including, without limitation, the earning rate, conversion rate, and expiration policy for all points and Rewards. Notification of changes will be given in the App and at the Website. We may also provide notice to Members via email to the address of record in their accounts as required by law. Walk-Ons may make these changes even though such changes may affect the Member’s ability to use points or Rewards already accumulated. You are responsible for remaining knowledgeable about the Program Terms. Continued participation in the Program after any posted change(s) constitutes acceptance of the change(s).
5.2 Account Balances
Walk-Ons reserves the right to determine the amount of points and the value of any Rewards in any Member’s account based on Walk-Ons internal records related to such Member’s account. In the event that there is an inconsistency between the points or Rewards accrued in your account and what you believe you should have based on your purchase receipt(s), please contact us at [email protected] to evaluate the situation. Walk-Ons assumes no responsibility for errors caused by incorrect Member information. All decisions by Walk-Ons on reconciliation of account balances are final and binding.
5.3 Abuse by Member
Walk-Ons may revoke any Member’s membership at any time if such Member engages in abuse of the Program or fails to follow these Terms. Without limiting the foregoing, the sale of points or Rewards is prohibited and any attempt to sell points or Rewards may result in the confiscation or cancellation of your points and/or Rewards as well as suspension or termination of your membership, which in each case shall be final and conclusive. Fraud or abuse relating to the accrual of points or claiming or redeeming Rewards may result in revocation of membership in the Program and may affect a Member’s eligibility for participation in any other Walk-Ons programs.
5.4 Promotional Program Only
Points, Rewards, and Benefits are purely promotional offers, do not constitute property of any Member, are non-transferable, have no cash value, and cannot be redeemed for cash or gift cards. No portion of any qualifying purchase constitutes consideration paid for any points, Reward, Benefit, or other promotional benefit.
When you enroll in the Program, you are required to provide us with your email address (along with other information, such as your phone number), which we will use to send you information about the Program (including periodic updates about the Program), as well as to send you promotional announcements and other marketing messages and information (including special offers) from time to time. You may update this information at any time by logging into your account. You may opt out of receiving marketing emails from us at any time by doing one of the following: (i) adjusting your preferences after signing into your account, or (ii) following the opt-out mechanism in any marketing email you may receive from us. If you opt out, you authorize us, our subsidiaries and other affiliates, and our third-party contractors to send you an email confirming your opt-out. Please note that even if you opt out of our email marketing distribution list, we will still be authorized to send you transactional email messages about your account or account status and to issue you Rewards.